Customer Care Senior Representative

DATA Services
Posted on

Type

Executive / senior industry position

Share this Job

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Senior Representative to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

In these roles you will be responsible for

->Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

->Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.

->Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims.

->Analyzing medical insurance claims for quality resolution.

->Resolving complex situations following pre-established guidelines.

->Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.

->Organizing and completing tasks according to assigned priorities.

 

->Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.

->University degree or equivalent that required 3+ years of formal studies of the English language.

->0-6 months of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English.

->1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

->0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.

 

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekends basis business requirement.*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

var rteSpFieldIdExt = 'tor__fextListingLayout';var rteCoIdExt = '4171430P';var rteLsFieldIdExt = 'tor__fextListingLayout';registerFCKEditors('tor__fextListingLayout','sfJobReqLegalScanExt', '

In these roles you will be responsible for<\/p>

->Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.<\/p>

->Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.<\/p>

->Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims.<\/p>

->Analyzing medical insurance claims for quality resolution.<\/p>

->Resolving complex situations following pre-established guidelines.<\/p>

->Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.<\/p>

->Organizing and completing tasks according to assigned priorities.<\/p>

\xa0<\/p>

->Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.<\/p>

->University degree or equivalent that required 3+ years of formal studies of the English language.<\/p>

-><span style=\"font-size:10.5pt;font-family:&#39;Calibri&#39;, sans-serif;color:black\">0-6 months <\/span> of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English.<\/p>

->1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.<\/p>

-><span style=\"font-size:10.5pt;font-family:&#39;Calibri&#39;, sans-serif;color:black\">0-6 months <\/span> of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.<\/p>

\xa0<\/p>

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekends basis business requirement.*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.<\/strong><\/p>', null, 'extListingLayout');

 

->Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

->Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.

->Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims.

->Analyzing medical insurance claims for quality resolution.

->Resolving complex situations following pre-established guidelines.

->Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.

->Organizing and completing tasks according to assigned priorities.

 

->Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.

->University degree or equivalent that required 3+ years of formal studies of the English language.

->0-6 months of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English.

->1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

->0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.

 

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekends basis business requirement.*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Job Segment: Consulting, Cloud, Technology

More Information

Posted on

Type

Executive / senior industry position

Bengaluru%2C%20India

Bengaluru , India