"Artificial intelligence is growing up fast, as are robots whose facial expressions can elicit empathy and make your mirror neurons quiver." - Diane Ackerman
As digital continues to thrive, we've reached a point in the game where technology is changing the way we live, interact and do business - in a huge way.
This year, one of the biggest game changers is the evolution of AI and its mass introduction into the market.
AI, or Artificial Intelligence, is a sector of computer science that emphasises the creation of intelligent machines that work and react like real humans.
Some fear AI, some embrace AI - but either way you look at it, it's going to leave its mark on the commercial world. In fact, it's predicted that AI bots will power 85% of customer service