Accounts Receivable Director - North America

Posted on


Executive / senior industry position



Waters has an exciting and challenging opportunity available for an Accounts Receivable Director to drive excellence in our high-volume credit, collections and cash applications organization. 


This individual will provide vision, leadership and accountability for departmental activities and will be a key participant in process improvement projects and company-wide initiatives. 


Direct geographical responsibility pertains to the business in the US, Canada, Puerto Rico, Brazil FOB and indirect sales via distributors in Latin America.  This role has indirect responsibility for harmonizing policies, procedures and standards for direct business in Latin America as well.  The NA AR Director will report to the Sr Director of Finance & Administration for the Americas.


  • Lead, motivate and develop a team of seasoned AR professionals responsible for cash application, credit extension, accounts receivable, collections, analysis and reporting. Direct reports include one supervisor and 5 credit analysts. 
  • Oversee and direct the team efforts to:
  • Work with high risk and/or highly sensitive accounts to maximize collections and minimize the risk associated with collectability and DSO
  • Identify accounts requiring legal action, bad debt or specialized processes (including bankruptcy); Working with collection agencies and internal legal partners to resolve problematic accounts
  • Approve and negotiate payment plans/programs for delinquent customers that are prepared by the credit analysts
  • Analyze bad debts and propose reserve amounts to finance
  • Design and implement best-in-class business processes to consistently achieve cash and aging targets to ensure the lowest possible DSO. Identify and pursue opportunities to improve efficiency via automation of manual processes. Monitor the effectiveness of these processes with a view towards continuous improvement. 
  • Strategically implement and monitor key metrics and collection reports to set team goals that strike a balance of driving excellence in both revenue and cash flow.
  • Serve as a key participant in global innovation and harmonization projects for the order to cash cycle. Establish and maintain strong working relationships with sales, service and internal, global business partners to achieve results through influence.  Use an end-to-end perspective to serve as a key liaison with cross-functional teams including Tax, Finance, eProcurement and Order Services to support corporate and customer initiatives. 


  • Bachelor's Degree required.
  • Minimum 10 years’ experience working in Credit and Collections with significant management experience and demonstrated ability to lead and develop teams.
  • This individual should possess:
  • A track record of good judgment and decision-making in positions with significant responsibility
  • Strong analytical skills and the ability to design and implement new policies and practices to support the business and new technologies.
  • The ability to independently identify high value projects and drive them completion
  • Demonstrated leadership capabilities in cross-functional team environments to provide direction, set expectations and drive quality performance in others
  • Ability to work on multiple projects simultaneously
  • Excellent verbal and written communication skills
  • Knowledge of SOX Controls and the Overall Revenue Cycle

Success Factors:

  • Authentic - Carries him/herself with positive, optimistic, professional and engaging energy
  • Enterprise Minded - Takes an accountable view on customer interactions to ensure the customer (internal and external) is successful
  • Outside-In Thinker - Is actively curious and asks for information which will provide better service and solutions to our customers
  • Agile - Is accountable and responsible for work results and is adaptable and open in leading productive change
  • People-Focused –Engages in conversations to motivate peers


Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.



Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.



Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 


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Posted on


Executive / senior industry position


Milford , United States