Associate Field Service Representative - Calgary, AB in Calgary at Stryker Corporation

Stryker
Posted on

Type

Mid-level industry position

Date Posted: 9/23/2019 Why Join Our Talent Network?

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Job Description

This position is responsible for providing technical support and field service support that exceeds our customer expectations.  This individual must serve as a contributing member of the Service Team while championing Stryker’s Vision, Promise and Mission.  

Individual Responsibilities:

• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities:  Field service & support:

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction

• Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations

• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up

• Provide post sale in-servicing on equipment operation and maintenance

• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client

• Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers

• Maintain an accurate inventory of Stryker equipment and parts

• Other duties as assigned by Manager/Supervisor

• Travel up to 50% of the time to any other Province or Territory within Canada for Field service calls, or customer training or daily backfill of other technical duties Conduct & Compliance

• Abide by and support the policies set forth in the Stryker Code of Conduct

• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker

• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards

• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy Knowledge & Skill Requirements

• Ability to work independently

• Ability to read and understand technical drawings

• Ability to troubleshoot technical issues and perform technical repairs

• Highly organized and able to prioritize tasks

• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines

• Knowledge of  proper lifting/body mechanic techniques

• Strong interpersonal and communication skills

• Special attention to detail

• Post-Secondary Diploma required, University Degree Preferred

• Related technical experience in field

• Background from a Technical School in Mechanical, Electronics or Electrical Background

• Must hold a valid driver’s license and maintain an outstanding driving record

• Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered  

Work From Home: Yes

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

IMPORTANT NOTE TO JOB APPLICANTS:POTENTIAL FRAUD ALERT. Stryker has become aware of a fraud where unknown entities are posing as Stryker recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Stryker recruiter email addresses end with "@stryker.com" and B) the position described is found on our careers site at careers.stryker.com.

Stryker Corporate endeavors to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call 1(866)783.6290. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. If you'd like more information on your rights under the law, please see the following notices:

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

More Information

Posted on

Type

Mid-level industry position

Calgary%2C%20Canada

Calgary , Canada