Enrollment Management (EM) is a multi-unit department currently within the Office of the Executive Vice Chancellor-Academic Affairs. The Unit is led by the Associate Vice Chancellor of Enrollment Management (AVC), who serves as the Chief Enrollment Officer of the University. EM is comprised of multiple high-profile, core functional units including: the Office of Admissions, Office of the Registrar, Financial Aid & Scholarships Office, Enrollment Management Technology Services (EMTS), Cal-SOAP, Creative & Analytical Services, Parent & Family Programs, and the Business Office. EM’s core functions oversee undergraduate admissions and student outreach, continuing student enrollment management, and financial aid and scholarship management.
The Office of Admissions leads the university's efforts to identify, recruit, admit and enroll the next generation of UC San Diego Tritons with particular focus on talented, academically capable, California students, representative of the diversity of the people of California. The mission of the office includes increasing the visibility of UC San Diego in California, the nation and world, through marketing and on- and off- campus recruitment activities to prospective freshmen and transfer students and their families; school counselors; community college leaders and advisors; community based organizations; and educational organizations serving groups historically underrepresented on our campus. The Office of Admissions hosts more than 80,000 visitors and receives, processes, and reviews over 119,000 applications for admission annually. The office works collaboratively with on-and off- campus partners to achieve university goals.
The Assistant Director of Admissions, Triton Center Manager is responsible for working independently, and in collaboration with management, in the planning, design, implementation, and evaluation of the UC San Diego visit experience for prospective students and families, including day-to-day management of the Triton Center. The Triton Center functions as the campus' official information center, the focal point for prospective students (freshman and transfer), their families, visitors or others seeking information about the University.
Under the general direction of the Senior Associate Director of Admissions, and within broadly defined objectives and priorities, the Triton Center Manager is responsible for the creation and development of essential programming, strategic planning and the day-to-day management and operation of the Center, including the delivery of advising services to prospective students and continuing UC San Diego students who complete coursework outside of the University. The Assistant Director assists the Senior Associate Director with providing leadership, supervision, and guidance in area of expertise to the Office of Admissions staff working in the Center, including the college ambassadors (student employees), as well as the admission evaluation and decision notification process.
The Triton Center Manager has operational management responsibility for the operation of the Center, as well as preparing and overseeing work schedules to ensure high quality customer service at all times. The incumbent works with the Senior Associate Director of Admissions and the Director of Admissions to create, forecast, monitor and maintaining the Triton Center budget, continually assess and refines systems to meet needs and ensure that the Triton Center is in compliance with University policies and procedures.
Must be available for weekend and evening programs; domestic and international travel.
Please submit a cover letter for a complete application.
Demonstrated experience in managerial and administrative practices and principles related to student services; strong and creative organization; analytic, and decision-making/ problem-solving skills. Ability to develop innovative approaches, techniques and procedures to provide more efficient and responsive services.
Experience in budget projections, management, report preparation, and presentations to funding sources.
Advanced knowledge of project management including program design, implementation, and evaluation.
Advanced knowledge and experience working with a diverse student population. Ability to interact effectively with a diverse group of staff on campus, and off-campus counselors, administrators, multicultural and non-traditional populations.
Advanced and comprehensive knowledge of academic programs, including curricula, admissions requirements, and financial aid programs, at colleges / universities and specifically at UC. Expert knowledge of educational process, policies, and procedures relating to admissions, academic advisement and programs, parking, housing, and student life in a university setting.
Strong supervisory skills, conflict resolution, training and evaluation strengths. Ability to effectively train staff, students and volunteers.
Advanced ability to develop recruitment programs, and design effective materials. Ability to organize, plan and implement information, outreach, and recruitment programs for students, counselors, and parents.
Advanced knowledge of admissions requirements for campus / school / college, including mitigating circumstances / bases for exceptions.
Advanced skills to develop the school's / college's strategic recruitment plans, designing outreach and recruitment programs and materials that will attract and enroll top candidates to the school / college, including students from under-represented groups.
Advanced ability to establish and maintain cooperative relationships with schools, universities, community organizations, and other institutions.
Advanced knowledge of tertiary level foreign credentials, secondary school records, study abroad programs and policies, and the knowledge of major educational systems of the world.
Advanced ability to develop recruitment programs, and design effective materials.
Ability to prioritize, organize, assess, and coordinate programs and activities with other staff, departments and organizations to meet multiple deadlines and goals.
Proven knowledge and ability to develop and use a computerized database of information to assist in the development and assessment of all program activities.
Strong working knowledge of Microsoft Office applications, including Word, Excel, Access, Outlook, Adobe Acrobat, and Powerpoint, Working knowledge of social media.
Proven ability to work independently and make sound independent judgement. Excellent interpersonal and communication skills (oral and written) to interact tactfully and diplomatically, yet assertively, with all segments of the campus and community in one-on-one and group situations. Skill to resolve conflict situations and to recognize politically sensitive situations.
Experience in an environment with a customer service focus.
Expertise in theories and principles of management techniques.
Background Check required.
Duties may require direct contact with children (defined as individuals under the age of 18). Completion of Child Abuse and Neglect Reporting Act (CANRA) training is required; position is a mandated reporter under CANRA.