Client Services/Customer Care Support Specialist

IHS Markit
Posted on

Type

Mid-level industry position

Duties & accountabilities:

  • Assist clients to comply with global regulations like CFTC, ESMA, HKMA, JFSA etc.
  • Ensure input of accurate client static data / profile configurations.
  • Assist clients with clearing of OTC derivative trades for CCP’s like CME, LCH, ICE etc.
  • Monitor client queries, investigate and troubleshoot errors and work with internal groups to provide resolution .
  • Assist inter dealer brokers like ICAP, Tullets and BGC for successful execution of trades under SEF, MTF/OTF route.
  • Respond to client requests by providing detailed analysis and feedback
  • Work closely with internal teams for system enhancements.
  • Participate in internal / external training needs. Educate clients on upcoming product enhancements / changes.
  • Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the tradeflows and help troubleshoot issues faced by the client.
  • Configure the product as per clients requirement with regards to trade confirmation.
  • Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

Business Competencies:

  • University graduate preferred
  • Experience between 5 to 7 years financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired
  • Previous experience working with external clients directly is preferable
  • Knowledge of OTC derivative products, Trade confirmations, and financial markets is a major plus
  • Previous experience working with software systems and technology is preferable
  • Ability to work in fast paced environment with client orientation

Personal competencies:

  • Focused on Operational Control and Data Security
  • Flexible and able to adapt to change
  • Able to work independently with minimal supervision
  • Excellent interpersonal, written and verbal communication skills
  • Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
  • Flexibility working in shifts

 

More Information

Posted on

Type

Mid-level industry position

Gurgaon%2C%20India

Gurgaon , India