Customer Relations Associate III - Technical Support

Bausch Health
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  • Location US-MO-St Louis


The Customer Operations Technical Support Specialist is responsible for technical and customer supportin the areas of: Electronic Data Interchange (EDI), E-File, Web Ordering and other applicable technology solutions. This role will also support the custom packs and tray development and ordering functions.


  • Provide support for development and testing as needed within the electronic ordering options: EDI, Web Ordering, E-File and other technology
  • Support the Surgical internet site for customer service, training and the sales Including, but not limited to customer set-up and product catalog set-up.
  • Assist the Customer Care Experts in converting customers to electronic ordering
  • Manage and support orders including customer licenses through Webshop and PeopleSoft and government orders through eCAT system.
  • Work with the sales force and vendors in establishing custom trays and custom packs as defined in the applicable process / business
  • Perform Buyer responsibilities for Custom Packs.
  • Provide reports on applicable areas as needed.
  • Troubleโ€“shoot to identify continuous improvement and process

Other duties as assigned.

Skills / Qualifications / Training

  • Demonstrate excellent organizational skills along with the ability to handle multiple
  • Strong Communication skills required (verbal and written)
  • Must be detail oriented


  • Experience working with data within database environments (Microsoft Access preferred).
  • Experience working in a regulated industry such as medical device or healthcare strongly preferred.

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St. Louis , United States