Customer Service Nordic

MERCK
Posted on

Type

Graduate / traineeship

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Your role: In this position you are responsible for the execution of the entire customer process, from the moment an order is placed to taking care of after sales service. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues and manufacturing sites. An eye for detail and passion for the job make you the best at your work. Youโ€™re always looking for a way to optimize the company services and like to share these ideas with your team. You manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Your duties are to answers phones, takes product orders, checks inventory availability or status of shipment, verifies customer pricing, prepare and processe customer return goods for credit and/or replacement. You interact with and support company sales representatives on a daily basis. While your responsability is to handle complaints, you also escalate requests and unresolved issues to the designated resource. You work under general supervision with some instructions given for routine work and detailed instructions for new types of work or special projects.

 

  • Customer service experience in a similar international environment
  • Experience with SAP and Oracle systems a plus
  • Fluency in a Nordic language both conversational and written plus fluent English.
  • A positive outlook on dealing with customers and know how to organize/prioritize your work.
  • Enjoy working in an international team
  • Driven to provide outstanding customer service
  • Flexible โ€“ open to change and able to adjust accordingly  

Working time model:  Full-time, Part-time possible

US Disclosure The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.North America Disclosure The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Database, ERP, Oracle, SAP, Customer Service, Technology

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Posted on

Type

Graduate / traineeship

Amsterdam%2C%20Netherlands

Amsterdam , Netherlands