Field Application Specialist

Bio- Rad
Posted on

Type

Administration

 

Overview

The FAS is a technical resource to the scientific community and field sales force in supporting proteomics and genomics based research projects using Bio-Rad solutions. The role entails giving presentations, workshops, product demonstrations, webinars, and seminars that typically have both a lab (hands-on) and conference room (presentation) component. An experienced FAS becomes a technical consultant to support scientists in designing and troubleshooting experiments which enhances the overall customer experience to generate loyalty that ultimately drives the sales of products and services. Position to be primarily located in British Columbia, Canada. Territory covers: BC, AB, SK, and part of downtown Toronto.

Responsibilities

  • Works with Sales Representatives to manage sales accounts for support and customer satisfaction.
  • Generates customer loyalty through many touch points of pre and post-sales activities to assure customer top-of-mind for Bio-Rad.
  • Manages customer relations management database with field sales.
  • Implements and performs instrument training programs for customers and field salesforce.
  • Develops and maintains in-depth application expertise on all supported products.
  • Provides technical customer support (e.g., installation, customer familiarization and training, application consulting, preventive maintenance, and remedial repair).
  • Troubleshoots and analyzes data for customers to help optimize products and resolve instrument issues.
  • Provides field support for customers by utilizing available applications for installed instruments and working with Technical Support.
  • Acts as an effective applications team member to the Field Service Engineers.
  • Initiates and organizes calls to Technical Service.
  • Decides scheduling of training and installations with advice from Field Sales Representatives, Regional Sales Manager and Supervisor.
  • Manages customer relations management database with field sales.
  • Assists on basic marketing issues (demos, market research, field support, etc.).

Qualifications

  • Communication (English: verbal and written), interpersonal, and laboratory skills.
  • Experience with designing, setting-up and optimizing assays.
  • In-depth knowledge of either qPCR or western blotting (preferably both) and the associated Bio-Rad supported reagents, instruments and software.
  • Valid driver's license with a clean driving record.
  • Ability to work remotely from where supervisor resides.
  • Able and willing to travel up to 60%.
  • Must be willing to live in Calgary or Edmonton.
  • Territory to cover includes: BC, AB, SK, and part of downtown Toronto.

 

More Information

Posted on

Type

Administration

Canada