1 Act as lead supervisor in ensuring the day-to-day activities of center operations are compliant with Standard Operating Procedures (SOPs) and applicable federal and local regulations as well as HR policies. Advise management of ER issues or escalated donor issues.
2 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.
3 Develop donor flow knowledge and assist with identifying problem areas and implement corrective action as needed with Management oversight. Ensure excellent customer service by all staff.
4 Partner with center management in collecting and analyzing data to support continuous improvement and meet center production goals.
5 Partner with center management so that the center is “inspection ready” at all times and customer requirements meet the safety of donors and employees including compliance with OSHA regulations.
6 Collaborate with management to understand and determine center financial responsibility including budgets, forecasts and financial impact to business including center production goals.
7 Participate with management in the recruitment and selection of center operation staff and in conducting performance appraisals and performance feedback.
8 Assist management with audits by working with center quality and quality assurance team to develop effective corrective action plans to address any areas of deficiency.
9 Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.