Posted on
Type
Mid-level industry position
Job Responsibilities
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Other Job Responsibilities
- Be familiar with failure analysis, process development, application flows, particle contamination, material issues, system interconnects, software and controls, and customer points-of-view
- Coordinate with other groups and organizations for design, process, test, reliability and manufacturing to solve product issues and production problems
- Be a key contributor in design reviews with cross-functional teams (CFT) and stake holder to coordinate development and qualification activities
- Be a lead advocate for your product across company organizations
Minimum Qualification
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree or equivalent; or 3 years and a Master’s degree; or a PhD; or equivalent experience.
- Exceptional root cause and corrective/preventive action development skills
- Strong problem solving and critical thinking skills
- Comfortable with travelling
- Current or previous Lam Research product support experience
- Working knowledge of Statistics Process Control (SPC), Design of Experiments (DOE), Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving
- Prior experience with MS office tools (ppt, excel, project), statistical tools (JMP, Minitab etc.)
- Previous experience in cross-functional project management
- Previous experience leading technical projects
- Strong project management, communication, analytical, and problem-solving skill
