Global Product Support Engineer 3

Lam Research
Posted on

Type

Mid-level industry position

Job Responsibilities

 

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Other Job Responsibilities

  • Be familiar with failure analysis, process development, application flows, particle contamination, material issues, system interconnects, software and controls, and customer points-of-view
  • Coordinate with other groups and organizations for design, process, test, reliability and manufacturing to solve product issues and production problems
  • Be a key contributor in design reviews with cross-functional teams (CFT) and stake holder to coordinate development and qualification activities
  • Be a lead advocate for your product across company organizations

Minimum Qualification

  • Typically requires a minimum of 5 years of related experience with a Bachelorโ€™s degree or equivalent; or 3 years and a Masterโ€™s degree; or a PhD; or equivalent experience.
  • Exceptional root cause and corrective/preventive action development skills
  • Strong problem solving and critical thinking skills
  • Comfortable with travelling
  • Current or previous Lam Research product support experience 
  • Working knowledge of Statistics Process Control (SPC), Design of Experiments (DOE), Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving
  • Prior experience with MS office tools (ppt, excel, project), statistical tools (JMP, Minitab etc.)
  • Previous experience in cross-functional project management
  • Previous experience leading technical projects
  • Strong project management, communication, analytical, and problem-solving skill

 

 

 

 

More Information

Posted on

Type

Mid-level industry position

Tualatin%2C%20United%20States

Tualatin , United States