Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.4 billion in 2018, employs approximately 13,100 people worldwide and maintains a presence in 42 countries. Further information is available at www.moodys.com.
support to all Moody’s employees.The HR Service Team Associate role responds to all HR inquiries from employees, managers andexecutives, ranging from simple questions to complex requests that may require research and follow-up forresolution. The HR Service Team Associate will respond to inquiries through several channels includingtelephone contact and e-mail requests, and will track all interactions and other work via a case managementtool. In addition, the HR Service Team Associate is responsible for the administration of HR processes, withan emphasis on HR transaction processing including HR data entry, workflow monitoring and approvals,document scanning and other HR transactions in Moody’s HR systems.Inquiry Managementphone, email) by following appropriate resolution/assessment methodologies (e.g., investigating andresearch), utilizing knowledge management tools, educating customers on HR technologies and selfservicetools, and determining appropriate course of action or escalation for emerging issues· Accurately log all service requests; monitor and follow up on all cases to ensure prompt resolution onbehalf of employees and managers· Partner with internal SMEs to effectively handle case transfers and ensure a smooth employeeexperiencemaintain an accurate and consistent knowledge base in support of customers, peers and the largerHR Service Teamsupportconfidence through effective communication, expert knowledge, and efficient escalation to resolveissuesunderstanding to support optimal customer interaction, including accurate and grammatically correctsupport for available customer support channels (phone, email, case management)HR Administration:Monitor and manage HRMS workflows.· Support employee lifecycle changes such as transfers, change in working hours, compensationadjustments, etc.calculations and third party notifications· Research and fix employee data inconsistencies in HRMS systems· Scan and archive employee personnel files· Identify process improvement opportunities focused on enhancing the Service Team’s ability to beeffective and efficientEmployment Contracts and Offer Letterso Create offer letters for new hires based on offer letter templates.o Perform maker / checker quality checks on offer letters created by other associates.o Deliver and track receipt of returned offer letters.o Maintain accurate templates / partner with internal stakeholders to adjust and/or revise whennecessary.o Scan new hire paperwork into Moody’s system of record in a timely manner.o Conduct data and process audits as needed to keep Moody’s in compliance with internal policiesand standards.Other Responsibilitiesto recruiters as needed.experience.
· Excellent written, oral, and interpersonal communication skills· Ability to handle multiple concurrent tasks and changing priorities· Strong collaboration and teamwork skills.· Comfortable and experienced in processing workflow, transactions and data changes usingSAP/SuccessFactors, Kenexa 2XB or similar HRMS and/or Applicant Tracking System.· Knowledge of ServiceNow or other case management systems. Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.