IT Manager

Lumenis
Posted on

Type

Mid-level industry position

Primary Purpose:

Responsible for all IT areas in the region (both application and infrastructure). A business partner to the Americas business and a key member of the global IT organization, making sure that the Americas IT needs are fulfilled in a timely manner. Serves ~300 users with a team of 2 IT support personnel and part time application consultants.

Main Responsibilities:

  • Responsible for America users incident and service request management, ensuring acceptable service level
  • First point of contact in case of IT related escalations in the region
  • Verify acceptable level of IT security user awareness in the region
  • Manage relevant IT suppliers in the region
  • Manage IT budget for the region
  • Execute and or lead relevant IT projects in the region together with the corporate IT teams
  • Verify that corporate IT standards and best practices are implemented and kept within the region

Required Qualifications:

  • Minimum 3 years' experience as IT manager in a remote site/region of a Global Corporate
  • Knowledge in corporate applications (SAP, Salesforce and Qlik an advantage) and deep understanding of business processes
  • Knowledge in IT infrastructure and IT security
  • Very good human relations, communication skills and service orientation - ability to interact with Lumenis colleagues and provide excellent service                      
  • Independent employee, fast learning of new systems, technologies, processes and applications. Autodidact
  • Minimum 3 years' experience as a team leader/manager of a small team
  • Team Player, multi-tasking capabilities
  • Ability to work in a dynamic and changing environment, cope with conflicts and stress situation, work under pressure. Readiness to work in unconventional hours when needed
  • Drill down and Strong attention to details ability, Well Organized
  • Ability to travel across the local sites ~3-4 times a year (currently Salt Lake) and visit the HQ (Israel) at least once a year.

More Information

Posted on

Type

Mid-level industry position

San%20Jose%2C%20United%20States

San Jose , United States