Quality Analyst

Accenture
Type

Other jobs

Key Responsibilities

  • Analysts will respond to user queries coming from the platform. Should this be a need, training, tools and, responses will be provided to the analysts.
  • Respond to queries from customers/contacts/users/businesses within agreed turnaround times and standards of quality
  • Responsible for maintaining user safety, engagement and site integrity
  • Enforce the Terms of Use by carefully monitoring reports
  • Responding to and action to reports of abuse and objectionable content
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns and escalate issues outside the company policy to global team
  • Conduct QA evaluations per client requirements & root cause and other data analysis
  • Conduct Health Checks for high impact transitions, as requested
  • Act as liaison with DRO Managers and Team Leads to ensure consistent quality measurements throughout the operation
  • Participate as project team member in problem prevention and continuous improvement projects
  • Identify improvement opportunities within the DRO Team environment

 

  • Good level of written and spoken English
  • Excellent time management skills & Problem-solving oriented
  • Ability to work in a high pressure and dynamic environment
  • Proactive, motivated, takes initiative, high energy
  • Attention to details
  • Experience at using search engines to find information on the internet
  • Ability to meet tight deadlines with focus on quality, results and timely delivery. Candidate will need to stretch during peak / critical service delivery periods
  • Work with integrity, confidentiality and professionalism

Desirable Experience/ Knowledge

  • Ability to multi-task
  • Recognised team-player
  • Ability to demonstrate a strong motivation and enthusiasm

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

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