Senior Service Delivery Manager

MERCK
Posted on

Type

Executive / senior industry position

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Job Title: Senior Service Delivery Manager, Service and Application Expert

 

 

  • Identify and improve of service processes and documentation
  • Implement configurations, changes and enhancements
  • Provide and maintain infrastructure in cooperation with other teams
  • Contribute to efforts to meet and exceed team KPIs for service delivery
  • Generate and maintain project delivery documentation (IQs, Technical specs, IT Risk Analysis…)

 

  • 5+ years in Service Delivery experience in operating WERUM PAS-X Services,
  • excellent knowledge of all related processes like Incident, change management, problem management etc.
  • 5+ years of experience working in GxP regulated software environments (Qualification & Validation)
  • good understanding about Infrastructure and Architecture of WERUM PAS-X systems and interfaces
  • SQL queries Know-How and general Scripting knowledge is of advantage
  • very good organizational and communication skills

 

  • fluent in English spoken and written
  • experience working in international organizations in a multicultural environment

Stellenanforderungsnummer:  199898 Arbeitszeitmodell:  Vollzeit

US Disclosure The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.North America Disclosure The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

 

More Information

Posted on

Type

Executive / senior industry position

Bengaluru%2C%20India

Bengaluru , India