Service Delivery Manager - Career Reboot job, Bangalore, Karnataka

Hewlett Packard Enterprise
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Administration

Hewlett Packard Enterprise Careers Bangalore, Karnataka

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID:
First Shift (India)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

HPE Pointnext is the innovative IT services organization—part of Hewlett Packard Enterprise—built to make Hybrid IT simple and power the Intelligent Edge. As an agile technology partner, we help our customers modernize their legacy infrastructure with the flexibility of the cloud, and maximize the value of their connected devices. We make their mission our mission: To drive rapid transformation across an enterprise on a customer’s terms.

This position is designated as part of the HPE Career Reboot Program. To be eligible for the position, you must meet the program requirements;

Career Reboot is designed to help talented individuals transition back to work after taking time away to raise children, care for a loved one, or follow other pursuits. Here’s how it works:

If you have 5 or more years of experience and were away from the workforce for a minimum of 12 months, you are eligible for:

•A temporary assignment lasting up to 12 weeks.

•Online training to refresh your technical knowledge and skills.

•Mentorship, buddy programs, and other networking support.

•The opportunity to apply for full-time employment at the end of your assignment.

Responsibilities - Delivery Manager (SDM)

  • Manage a team of L1 & L2 Specialists in the Remote Support Center to deliver best-in-class customer experience.
  • Responsible for e2e management of the assigned Remote delivery team.
  • Demonstrate high level of customer focus and drive Operational metrics and Customer satisfaction results.
  • Work with Account Support Managers and Regional counter parts to drive improvements in end-to-end delivery.
  • Escalation Management - Work closely with Field delivery and other Cross functional teams to drive timely resolution of customer issues.
  • Capability and Capacity management within the team.
  • Drive process compliance & collaboration within the team
  • Manage team dynamics & workload

Qualifications:

  • Highly motivated, team player, with excellent written, communication, relationship-building and influencing skills
  • Demonstrated experience leading complex projects, change management and collaboration with multiple stakeholders

Hewlett Packard Enterprise Values:

Simplified, we are good partners, great innovators and we make things happen.

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careersYou can also find us on:https://www.facebook.com/HPECareers

Testimonials

Vision is key to embrace change and gravitate towards the future. Strategy and actions contribute to achieving your goals. However a dedicated team is essential for reaching ultimate success. My team gives me the energy required to be successful at HPE.

Julien BertinAfrica & Greece Managing Director

My favorite thing about the culture here is the amount of collaboration that goes on throughout the company.

Chris RasberryFinance Project Manager

With a company as vast as HPE, you never know what’s going to come up, so it keeps you on your toes, excited for the next challenge.

Kristine SteeterAMS HR Operations and Global Services VP

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Hewlett Packard Enterprise advances the way people live and work. What sets us apart? Our people. Our people's relentless commitment to partner, innovate, and act.

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Standards of business conduct (SBC)

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Accessibility

Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail global_talent_acquisition@hpe.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Equal Opportunity Employer (EEO)

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you’d like more information about your EEO right as an applicant under the law, please click here:

More Information

Posted on

Type

Administration

Bengaluru%2C%20India

Bengaluru , India