Sr Process Analyst

Allscripts
Posted on

Type

Executive / senior industry position

 

 

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

 

The primary purpose of this role is to provide the IS process coordination and liaison to and between various parties.

Responsibilities

 

  • Serves as liaison to and between business users of technology, technology vendors, contractors, and internal IS staff
  • Excellent teammate with a positive attitude and a strong sense of self direction and the ability to work across all internal teams and influence coworkers
  • Follows established standards and guidelines for assigned IS process areas
  • Serves as subject matter expert in assigned process; Train and mentor others.
  • Ensures process adherence, escalates non-compliance
  • Communicates effectively with all parties related to assigned process area
  • Provides accurate and timely information and appropriate notification as required.
  • Results oriented; Ability to deliver high quality work in a timely manner
  • Customer focus and close alignment with the customers' business objectives
  • Ensure the quality of the deliverables as per the defined standards
  • Document issues with resolutions and share with team members to improve team productivity
  • Provide data to generate team performance metrics
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
  • Take initiative and drives to bring to logical conclusion; proactive approach
  • Provide accurate and timely information and escalates when there are issues
  • Actively participate in meetings and make valuable contribution
  • Working knowledge of case management tools such as ServiceNow, Salesforce, etc.
  • Responsible for key performance metrics ensuring speed, quality, and most importantly, customer satisfaction.
  • Ability to multi-task and prioritize tasks in order to maintain required productivity levels.
  • Understanding of the IT industry, Hosting, SQL, and various technologies.
  • Technology oriented; Ability to investigate problems and identify ways to resolve.
  • Curiosity for investigating and understanding root cause to problems and events
  • Motivation to drive change through proactive and continuous improvements and action

 

 

Follow the problem management process to Minimize the impact to business/operations, identify trends and report/serve an input to the Problem Management Process.Highly flexible to work in shifts.

Good communication skills (written as well as verbal) to ensure efficient communication with the stakeholders. ITIL – Service Operations/Foundation certified with good exposure to Problem Management world.

Process Improvement – Support the continual service improvement process where the process performance and activities are to be reviewed and improved upon.           

Qualifications

 

 

 

  • 24 x7 as required

 

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

 

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

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Share on your newsfeed Not ready to apply? Connect with Allscripts for future communications and career opportunities. At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance. We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

More Information

Posted on

Type

Executive / senior industry position

Pune%2C%20India

Pune , India