Technical Services Manager, South Africa in Johannesburg at Stryker Corporation

Stryker
Posted on

Type

Administration

Date Posted: 9/23/2019 Why Join Our Talent Network?

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Job Description

The Technical Service Manager is accountable for the performance of a team technical egineers and TSD administrator. The Manager will utilize a wide array of knowledge, technical skills and critical thinking abilities to facilitate the fast turnaround of both the QC of new products and the repair of items that have failed in the customer environment.

He/She is responsible for trouble-shooting, maintaining and overall status of Stryker equipment across all divisions.

He/She would improve quality by offering suggestions, act to meet customers’ needs, implement Quality improvements and assure “gold standard” in all aspects of Stryker Services.

The Technical Service Manager will adhere to all company policies, standards and procedures, and accepts responsibility for the continuous improvement of the overall well being of the relationship between customers and Stryker.

He/She must have sound business acumen and have experience of managing P&L and budgets

Repair of Company Products

Ÿ   To undertake the service and repair of company products to the required standards

Ÿ   To undertake the testing of company products and provide fully completed test and service reports

Ÿ   To perform upgrades on company devices as required.

Ÿ    To Support Regulatory affairs function in field safety corrective action. 

Ÿ    To respond actively to field service call on timely manner upon request.

Ÿ    To maintain adequate stock of spare parts required to conduct repairs in efficient time manner.

Ÿ    To Control spare parts inventory and perform monthly cycle counts as well as Bi-Annual physical count of the inventory and document it.

Training and Support

Ÿ   To Assist with troubleshooting training for customers through training sessions & workshops

   Ÿ   To Support team members including trouble-shooting, maintaining and overall status of Stryker TSD equipment

Quality System

Ÿ   To ensure the calibration validity of any test equipment used to repair company products.

Ÿ   To perform calibration of equipment as required.

  • To ensure any customer complaints received by service department are handled within company quality system guide lines

People Management

  • To attract and retain quality employees with the best skills and qualifications to ensure that the Stryker standards and values are met and exceeded
  • To ensure contentious education and attain top repair skills to his/her direct report (TS Engineer)
  • To carry out performance appraisals with all direct reports and to ensure that both individual and organizational development and training needs are met
  • To set clear objectives for all direct reports in line with departmental and organizational goals and to manage and lead the team efficiently to optimize outcomes consistent with the companies code of conduct

Continued Professional Growth

  • To develop relevant skills and knowledge by attending courses or make sure the needed knowledge is retained within the company
  • To be aware and support the development of the company quality system

Academic qualifications / degree & relevant prior experience:

Key talents /strengths for the role:

Ideal requirements:

  • Must be able to coordinate, delegate and handle conflict
  • Must have good interpersonal skills, follow through on completing tasks

Describe the role’s people management / leadership responsibility (allocation of work, training, timelines, budget, recruitment)

Work according to timelines, be involved in staff development and oversee technical department

Work From Home: No

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

IMPORTANT NOTE TO JOB APPLICANTS:POTENTIAL FRAUD ALERT. Stryker has become aware of a fraud where unknown entities are posing as Stryker recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Stryker recruiter email addresses end with "@stryker.com" and B) the position described is found on our careers site at careers.stryker.com.

Stryker Corporate endeavors to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call 1(866)783.6290. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. If you'd like more information on your rights under the law, please see the following notices:

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

More Information

Posted on

Type

Administration

Johannesburg%2C%20South%20Africa

Johannesburg , South Africa