Warranty Data Analyst (Woking

McLaren
Posted on

Type

Mid-level industry position

Principal accountabilities:

  • Work with the Senior Analyst โ€“ Warranty to collect, prioritise and deliver business requirements for data and analysis
  • Develop and support McLaren reporting processes
  • Report management of internal and external quality KPIโ€™s/metrics for all McLaren vehicles
  • Data analysis on trending issues driving engineering changes to design
  • Support Quality Assurance team with any reporting / data queries
  • Analysis and reporting of claim data for future product development
  • Maintain and improve existing data analysis tools and reports
  • Work with both internal and external feedback to positively influence customer metrics
  • Monitor and audit McLaren Warranty data quality โ€“ within the Warranty system
  • Support Retailer network with customer satisfaction and goodwill activities for Warranty cases
  • Deliver new insight & analysis that can be used to support operation or mitigate risk
  • Support monthly finance meetings
  • Support McLaren IT developers with the development of the Warranty system and create operating processes and rules.
  • Support McLaren Quality team with component failure route cause analysis and co-ordinate retailer network feedback.

Knowledge, skills & experience:

  • Educated to degree level preferably in Mathematics, Economics, Statistics or any other quantitative field
  • Computer literate โ€“ Microsoft Office suite
  • SAP / Business Objects
  • Business Intelligence Software โ€“ Microsoft Power BI advantageous
  • SQL knowledge desirable but not essential
  • Advanced Excel skills to interrogate and manage large volumes of complex data.
  • Knowledge of the automotive industry / vehicles desirable but not essential
  • Ability to work with operational (non-financial) colleagues, most of whom are at a more senior level in the company

Personal attributes:

  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination
  • Strong planning, good follows up skills, meticulous in detail
  • Demonstrates a methodical approach
  • High analytical and strong organisational capacity
  • Confident with good interpersonal & communication, (especially verbal & written) skills
  • Flexible approach to working hours
  • Mobile & willing to travel abroad as requested
  • Pro-active, passionate, confident and ambitious individual
  • Quick learner
  • Strong organizational skills and able to prioritise and risk assess
  • Persistence and drive to get the job done
  • Ability to work independently and under pressure to manage conflicting priorities and tight deadlines
  • Determination to drive forward the business to โ€˜Best in Classโ€™ performance standards

 

More Information

Posted on

Type

Mid-level industry position

Chertsey%20Rd%2C%20Woking%20GU21%204YH%2C%20UK%2C%20Woking%2C%20United%20Kingdom

Chertsey Rd, Woking GU21 4YH, UK

Woking , United Kingdom