The primary objective of the course is to enable participants to play a vital role at the intersection of technical and business issues, being able to bridge the gap between company’s customers and end users, Line-of-Business experts and IT experts.
In doing so, they shall understand that digital service systems transcend mere technological artifacts but constitute complex socio-technical phenomena.
understand key concepts and implications of digital transformation
explore opportunities of information technologies to enable holistic digital business transformation
recognize key characteristics of information technologies used in globally operating enterprises
learn core stages of digital transformation processes
master important concepts to successfully execute digital transformations
Introduction to digital transformations
Digital service systems
Nature, role, and potentials of digital technologies