Associate - Sales Operations

Moody's Analytics
Posted on

Type

Executive / senior industry position

Sales & Marketing - Relationship & Account Management

Regular - Experienced Hire

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.4 billion in 2018, employs approximately 13,100 people worldwide and maintains a presence in 42 countries. Further information is available at www.moodys.com. Moody’s Investors Service is among the world’s most respected and widely utilized sources for credit ratings and research. Our opinions and analysis on a broad range of credit obligors and obligations are valued around the world for their insight and rigor. At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.

Department

Job Description

An individual contributor responsible for internal and customer facing support related to revenue recognition, regulations, projects and other onboarding items which are core knowledge areas for future career growth. Focuses mainly on the activities after handover to the Ratings team. Under the supervision of the Manager Sales Operations, works with internal functions to identify and resolve issues causing unbilled and aged Accounts Receivable, produces reports to improve line of sight by the Sales function to issuer related issues and participates in projects focused on regulatory compliance and process improvement. Scope:
  • Provide support to the Sales teams that improves the customer experience and ensures the Sales teams are able to focus on the relevant customer-related activities.
  • Monitor mandates beginning at handover through to billing, provide customer support that improves the customer experience and ensures the Sales teams are able to focus on relevant customer related activities.
  • Minimise Unbilled and Accounts Receivable as well as deals in LOB pipeline, Unbilled and Accounts Receivable. Work with Sales teams, GMO, Pricing and Billing to determine root causes and corrective actions.
  • Provide customer support by handling inbound inquiries from Issuers regarding VAT, billing and other invoicing issues.
  • Work with Legal to address customer requirements for post hand-over deal related documentation
  • Identify, recommend and work on implementation of opportunities to improve the MIS commercial processes and Salesforce data quality in order to improve the issuer experience.
  • Build and maintain excellent relationships within various internal stakeholders, including Legal, Pricing, GMO, Billing and Collections.
  • Participate in projects as assigned.
  • Will be responsible for generating reports (e.g. Daily ratings report, creating/adjustment of Financial forms, providing support to the Sales Operations team on data gathering, data entry, and data clean-up related tasks.

Qualifications

  • Well-developed IT skills including advanced Microsoft Office applications, PowerPoint and Advanced Excel
  • Good knowledge of general information systems
  • Excellent attention to detail
  • Strong written and verbal communication skills
  • Ability to understand ratings, legal and compliance matters
  • Ability to develop selling and negotiation skills
  • Ability to work under tight deadlines
  • Good interpersonal skills and the ability to build strong professional relationships at all levels
  • Highly organised and efficient, with ability to multi-task
  • Ability to report and work in multi-cultural team spread in various locations
  • Ability to work on own initiative, without the need for close supervision
  • Team player
  • Relevant work experience in finance services industry is advantageous

Fluency in spoken and written English is essential and fluency in an additional language i Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

More Information

Posted on

Type

Executive / senior industry position

London%2C%20United%20Kingdom

London , United Kingdom