Contact Center Representative

DATA Services
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Req ID: 97215 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Contact Center Representative to join our team in Chicago, Illinois (US-IL), United States (US).

Customer Service and Contact Center skills

 

• Researches customer requests, analyzes customer needs and communicates professionally both orally and in written format. • Involved in problem solving and analysis on customer inquiries and concerns. • Interfaces with customers and internal departments and helps to resolve basic to moderately complex inquiries. • Answers questions following prescribed procedures but may need to respond to situations independent of established guidelines.

 

• Solid customer service skills.

Physical Requirements/ Working Conditions • Must be able to perform essential responsibilities with or without reasonable accommodations.

Basic Qualifications:

• Minimum 1 year experience of call center/customer service experience  

4 GB of RAM

USB Mouse and Keyboard

USB Headset preferred

Unit must contain Anti-Virus Protection (Norton, McAfee, Kaspersky, Avast, etc.) Windows 10 comes with built-in anti-virus software (Windows Defender).

 

Internet Explorer 11

 

***Please note that there is the possibility that remote work may return to office site location in Chicago Loop office. Must be able to be on site if restrictions are opened.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Chicago

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Chicago , United States