Bangalore, Karnataka, India
Cerner India is expanding, and we are pleased to inform you that we are hiring Human Resources Shared Services Specialists for our Human Resource function. As an HR Shared Service Specialist, you are required to provide exceptional customer service as the first point of contact for HR support of associates, management, external clients and HR internal teams. This includes evaluating and analyzing the request or concern, quickly interpreting the situation, determining the appropriate resolution or escalation, and communicating the resolution to the client, consistent with Service Level Agreements (SLAs) core responsibilities. In this role, you will also be responsible to investigate and provide guidance and resolutions regarding HR policy-related questions, provide guidance to both managers and associates, and recognize when escalation of a situation is necessary. (e.g. payroll, performance management, time and expenses, and benefits). Additionally, you will have to document issue resolution thoroughly and in a timely manner and together with this, you are required to process transactions and requests for onboarding, internal movement, offboarding and document management.
Supporting a broad workforce requires the best talent in every field. See how our legal, finance, human resources, learning and operations teams come together to enable our company's growth.
• At least 1 year of human resources generalist work experience• Proficiency in MS Office applications• At least 6 months of customer call handling experiencePreferred Qualifications:• Good knowledge of payroll and benefits administration is preferredExpectations:
All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
Relocation Assistance Available for this Job:
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
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