Senior Manager - Partner Success

Posted on


Executive / senior industry position

Full-timeIcertis, the leading enterprise contract management platform in the cloud, solves the hardest contract management problems on the easiest to use platform. With Icertis, companies accelerate their business by increasing contract velocity, protect against risk by ensuring regulatory and policy compliance, and optimize their commercial relationships by maximizing revenue and reducing costs. The AI-infused Icertis Contract Management (ICM) platform is used by companies like 3M, Airbus, Cognizant, Daimler, Microsoft and Sanofi to manage 6.5 million contracts in 40+ languages across 90+ countries.Seeking an innovative and strategic Partner Success Manager who will share our vision and help build strong relationships with partners. 

The Partner Success Manager will:

    • Cultivate successful and trusted relationships with business development and selected services partners
    • Effectively manage and enable our partners to execute Icertis product implementations for enterprise customers across industries globally and increase value proposition to customers
    • Take ownership and accountability of Icertis Delivery Assurance including requirements, design, functional & technical configuration, quality assurance, deployment activities, customer and partner relationship, planning, various milestones and financials
    • Conceptualize and formulate best of breed solutions that effectively address key implementation objectives within the bounds of scope, schedule and effort
    • Contribute to the Icertis product roadmap through active feedback from customers, partners and implementation experience
    • Maintain effective relationships internally with all functions and drive change management considering interests and impact of all stakeholders
    • Be a SPOC for partners to reach out to in Icertis and provide robust and personalized implementation support throughout the project lifecycle
    • Enable and empower the team of Lead Functional and Senior Functional Consultants engaged in Icertis product implementations across multiple projects and geographies
    • Champion company policies and processes, and ensure their adherence within the team
    • Coordinate with Product Management team for partner raised feature requests and ensure their prioritization in future releases in alignment with the project plan
    • Ensure smooth handover to Customer Success team
    • Handle customer escalations diligently
    • Facilitate interaction, manage inter-dependencies and conflict resolution among all functional teams globally
    • Communicate the key elements of the program and guide partners through the Partner Enablement phases of the Services Partner lifecycle
    • Participate in the joint SCM with partners and customers to ensure the project is well executed
    • Build product and consulting services knowledge of Icertis offerings as well as continuously develop partnership skills
    • Ramp up new partners to implement and support ICM for customers through partner education, training and effective onboarding
    • Actively participate in partner performance management framework development and evaluations
    • Recommend initiatives to improve the overall performance
    • Adhere to best practices in partnering while working on multiple projects simultaneously
    • Verify that the client can be a reference upon successful implementation

Skills and Experience:

    • Passion for SaaS cloud-based offerings and experience with enterprise professional services and delivery
    • Demonstrate strategic understanding of the business needs
    • Highly collaborative and ability to excel in a complex, matrixed environment
    • History of successfully participating in strategic partnerships globally
    • Proven track record of consulting and successfully managing complex projects and implementations globally
    • Strong analytic and critical thinking on multiple levels of abstraction
    • Excellent communication skills (written and oral)
    • Strong interpersonal and negotiation skills
    • Ability to work independently and across teams
    • Should be able multi-task and thrive in a fast-paced environment
    • High degree of ethics and integrity
    • Prior experience in implementing Contract Management/Supply Chain applications is highly preferred
    • Experience in at least 2 full life cycle enterprise application implementations as a functional consultant, responsible for requirements gathering, functional design and system configuration
    • Must have an Engineering degree from a reputed institute; an MBA in a related field will be a distinct advantage

Icertis is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.Icertis, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

More Information

Posted on


Executive / senior industry position


Edison , United States