Tom McKenzie

Distance learning is nothing new; it has existed in one form or another ever since people were first able to exchange letters and talk on the telephone. In 1858 the University of London started to offer students the opportunity to study for degrees remotely. With the invention of the record player, radio and television, the possibilities for distance learning expanded but it was not until 1969 that a national government created the first institution of Higher Education to specialise in distance learning, the Open University.

In summary, your majesty, the failure to foresee the timing, extent and severity of the crisis and to head it off, while it had many causes, was principally a failure of the collective imagination of many bright people, both in this country and internationally, to understand the risks to the system as a whole.